Refund policy

At Modera.click, we believe beauty is a personal expression of confidence, creativity, and individuality. Our press-on nails and wearable nail products are carefully selected to help customers achieve stylish manicures conveniently from home. We are committed to providing high-quality products and a reliable shopping experience.

This Return and Refund Policy explains the conditions, procedures, and requirements for returns, exchanges, and refunds for purchases made through:

Website: https://www.modera.click/

By purchasing from Modera.click, you agree to the terms outlined below.

1. Return Eligibility

Due to the personal-use nature of wearable nail products, including press-on nails, all return requests must meet specific requirements to ensure product safety and hygiene.

Customers may request a return within 30 days after receiving their order if:

  • The product has not been opened or used;
  • The packaging remains intact and in its original condition;
  • The item is complete with all included accessories and materials;
  • Proof of purchase is provided.

For health, hygiene, and customer safety reasons, opened, applied, worn, altered, or damaged nail products may not be eligible for return.

2. Damaged, Defective, or Incorrect Orders

We carefully inspect every order before shipment. However, if you receive:

  • A damaged product;
  • A defective item;
  • The wrong product;
  • Missing items from your order;

please contact our customer support team within 7 days of delivery.

Please provide:

  • Order number;
  • Customer name;
  • Description of the issue;
  • Photos showing the product condition and packaging.

After reviewing your request, we will determine an appropriate solution, which may include replacement, store credit, or refund.

3. How to Request a Return

To begin a return request, please contact:

Email: [email protected]

Please include:

  • Your order number;
  • Name used during checkout;
  • Product information;
  • Reason for return.

Customers must receive return approval before shipping products back.

Unauthorized returns may not be accepted.

Return shipping address:

Samaritan Inn Inc
1514 N McDonald St
Mckinney, TX 75071
United States

4. Refund Process

Once returned products are received and inspected, we will send confirmation regarding your refund status.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time depends on your financial institution.
  • Customers should allow several business days for refunded amounts to appear.

Shipping fees are generally non-refundable unless the return is caused by an error made by Modera.click, such as shipping an incorrect or defective product.

5. Non-Returnable Items

Returns may be refused for:

  • Used or applied press-on nails;
  • Opened hygiene-sensitive products;
  • Products damaged through improper handling;
  • Items returned outside the return period;
  • Products missing original packaging.

6. Order Cancellation

Customers may request cancellation shortly after placing an order. Because orders may enter processing quickly, cancellation requests cannot always be guaranteed.

If an order has already been shipped, customers must follow the standard return process.

7. Exchanges

We currently handle exchanges based on product availability.

If you received a defective or incorrect item, please contact our support team for assistance.

8. Policy Updates

Modera.click reserves the right to update this Return and Refund Policy at any time. Any changes will be posted on this page with the revised effective date.